I am an Administrator – Closd – FAQ

Can you reopen a closed Project?

Natacha Abdou — Tue, 28 Dec 2021 13:15:18 +0000

Yes, within 30 days of its closure by a Project manager.

Closing a Project results in all Project Participants instantly losing access to the Project. However, Administrators can reactivate a Project in the Subscription area. To access the Subscription area:

Click on your name at the top right of the interface
Click on Subscription to access the Subscriptions area
Click on Closed Projects on the leftside menu

On the line listing the concerned Project, there is an icon indicating how long you have left before the Project is permanently deleted. Click on the button restore the Project. All the Project’s data and access rights will subsequently be restored identically as they were before.

You can decide not to notify the project managers and the guests by unchecking their boxes.

If a Project is not reactivated within 30 days, all the files and data are permanently deleted and cannot be recovered, for data security reasons.

How do you appoint an Administrator?

Natacha Abdou — Tue, 28 Dec 2021 13:14:39 +0000

Only an existing Administrator can appoint a Subscriber as an Administrator for the subscription.

When creating the Subscription, one or more Administrators are designated. This status is assigned to them upon creation of their account by Closd. This status can be withdrawn from them subsequently.
To designate a new Subscriber as Administrator, go to the Subscribers page in the Subscription area and click on the “Subscription administrator” button of the Subscriber’s name that you want to appoint as Administrator. The new Administrator will have the same rights as the Administrator that appointed them.

How do you add or delete a Subscriber?

Natacha Abdou — Tue, 28 Dec 2021 13:13:40 +0000

Only Administrators can add Subscribers, in the Subscription area. When adding a Subscriber, you will be asked to confirm the creation of a new license for your business, with the associated cost, if applicable. The overall license amount will then adjust automatically.

To access the subscription management area, an Administrator must click on their name at the top right of the interface, then on the Subscription button.

– To add a Subscriber, click on “New subscriber” at the top right of the Subscribers page and fill in the requested information.

– To delete a Subscriber, click on the icon to the right of the row of the Subscriber concerned. Their access to the Projects linked to the subscription will then be withdrawn, but their account will not be permanently deleted. The permanent deletion of the account and personal information can be requested by writing to privacy@closd.com

What can an Administrator do?

Natacha Abdou — Tue, 28 Dec 2021 13:12:13 +0000

In addition to the rights assigned to Subscribers, an Administrator has the ability to manage the client company’s subscription.

From the Subscription area, they can therefore:

– Access and edit the client company’s information;

– Manage Subscriber accounts: create new accounts, grant or withdraw Administrator status, remove accounts from the subscription or view account information; and

– View the list of Projects, in progress or closed, created by Subscribers and information on them (Administrators can only access Projects they have been invited to).

How do I manage my subscription?

Natacha Abdou — Tue, 28 Dec 2021 13:11:41 +0000

To manage your subscription, you must be an Administrator. One or more Administrators are designated when the subscription begins.

To access the subscription management area, an Administrator must click on their name at the top right of the interface, then on the Subscription button.

If you do not have access to this button, it means that you are not an Administrator.

Administrators can add or remove other Administrators through the Subscription area.